Dolph Business School is a Registered Training Organisation (RTO No. 41480, CRICOS Provider No. 03642G) and operates in accordance with applicable legislation and the Standards for Registered Training Organisations 2015. Dolph Business School charge fees for services provided to students undertaking a course of study. These fees are for items such as administrative support, student services as well as the applicable training and assessment services.
When and how do I pay?
Fees are payable when you receive an invoice for the enrolment fee. Invoiced fees must be paid in full within 7-days (or as stated) of receiving the invoice from Dolph Business School, unless otherwise stated.
On-campus students: Fees are billed on a monthly basis. Online students: A deposit of $1,490 is required to confirm your enrolment, and the balance is invoiced within 26-weeks of the course commencement date. If your course fees are under $1,490, the full amount is invoiced prior to the commencement of the course.
Dolph Business School may cancel an enrolment or discontinue training if fees are not paid by the due date. Payment methods include bank transfer, credit / debit Visa or Mastercard.
Should you wish to set up a payment plan to make payments via direct debit, you may wish to enter into a direct debit payment plan arrangement with Dolph Business School. This arrangement is only currently only available to students undertaking a Diploma or a Certificate IV course. This requires an initial payment of $475 of the course fees prior to the commencement of the course in order to confirm your enrolment with the balance to be paid over 6-months (for certificate courses) or 10-months (for diploma courses).
Where a student defaults on the agreed payment plan, the student may not be considered for subsequent payment plan requests. The debt becomes payable in full immediately or the student may be suspended from further tuition.
Can I get a refund?
Yes - If you give notice to cancel your enrolment 10 business days or more prior to the commencement of a program you will be entitled to a full refund of the fees paid.
If you give notice to cancel your enrolment 9 business daysor less prior to the commencement of a program, you will be entitled to a refund of up to 75% of the fees paid. The amount retained by Dolph Business School is required to cover the costs of staff, learning materials and resources which will have already been committed based on your initial intention to undertake the training.
Students who cancel within 28-days of the course commencing will be entitled to up to 25% of the fees paid. The amount retained by Dolph Business School is required to cover the costs of staff, learning materials and resources which will have already been committed based on the student’s initial intention to undertake the training.
If you give notice to cancel your enrolment after 28-days of the training program commencing, you will not be entitled to a refund of fees. Discretion may be exercised by the Chief Executive Officer if there is extenuating or significant personal circumstance that led to your withdrawal.
How do I get a refund?
To obtain a refund you are required to complete the Deferral, Suspension or Withdrawal form, and a Refund Request Form. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14-days from the time your refund request is approved.
Are my fees protected in case I need a refund?
Yes – Dolph Business School has a responsibility to protect the fees paid by students. To meet this need, Dolph Business School will only accept an initial payment of no more than $1,500 from each student prior to the commencement of their course. This fee protection arrangement complies with national standards designed to limit the amount paid by a student’s in advance of services being delivered.
This requirement only applies when the payment for the fees are being made directly by an individual that falls under the protection of Australian Consumer Law. By this, we generally mean the student or the student’s family member. This requirement may not be applicable where the fees are being paid by the student’s employer or a funding authority. This is a considered a commercial transaction and may have different terms of payment.
Do I pay GST in my tuition fees?
No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST does apply on the payment of some miscellaneous charges.
Changes to terms and conditions
Dolph Business School reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7-days prior to changes taking effect.
Responsibility for training quality
Dolph Business School is responsible under the National Vocational Education and Training Regulator Act 2011 for the quality of the training and assessment being delivered in this course and for the issuance of all AQF certificates.
Please refer to the Student Handbook for further information on all student rights and obligations.
Our guarantee to you
If Dolph Business School cancels or ceases to provide training, Dolph Business School will issue a full refund for any services not yet provided. The basis for determining “services not yet provided” is to be based on the units of competency completed by the student and which can be issued in a statement of attainment at the time the service ceases. You can refer to the respective course page on our website for a full breakdown of your course fees.
Fees do not include the issue of any hardcopy texts.
All nationally recognised courses are exempt from the payment of GST. No GST is included.
All fees must be paid in full before students can be issued with any AQF Certificate relating to their achievements.
Students will meet their own costs in relation to access to computer systems, internet, travel, accommodation, meals, stationary and any other costs to enable their participation in the course.
Please note that the agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.
Other fees and charges
Credit Transfer Administration fee
Copy Fee. Required where a student requests a photocopy of their student record
$10.00 (Exc. GST)
Re-issuing a certificate, qualification or statement of attainment
$30.00 (Exc. GST)
Workbooks (per course) including delivery NB. Not applicable to online courses unless specifically requested for
$350 (Exc. GST)
Replacement of issued learning / reference workbook (per workbook) including delivery