Dolph Business School is a Registered Training Organisation (RTO No. 41480, CRICOS Provider No. 03642G) and operates in accordance with applicable legislation and the Standards for Registered Training Organisations 2015. Dolph Business School charge fees for services provided to students undertaking a course of study. These fees are for items such as administrative support, student services as well as the applicable training and assessment services.
When and how do I pay?
Fees are payable when you receive your confirmation of enrolment and invoice for the enrolment fee. Invoiced fees must be paid in full within 7-days of receiving the invoice from Dolph Business School, unless otherwise stated.
Diploma – classroom delivery: Fees are billed on a monthly basis. Diploma and certificate courses – online & blended delivery: A deposit of $1,500 is required to confirm your enrolment, and the balance is invoiced within 14-days of the course commencement.
Dolph Business School may cancel an enrolment or discontinue training if fees are not paid by the due date. Payment methods include direct deposit, credit / debit card, or payment plan via credit / debit card.
Should you wish to set up a payment plan to make payments via direct debit, you may wish to enter into a direct debit payment plan arrangement via PaySmart with Dolph Business School, or organise an automatic payment directly with Dolph Business School. This arrangement is only currently only available to students undertaking a Diploma or a Certificate IV course. You will be able to tailor a payment plan to suit your circumstances – whether you prefer a weekly, fortnightly or monthly direct debit arrangement. This requires an initial payment of $275 of the course fees prior to the commencement of the course in order to confirm your enrolment.
Where a student defaults on the agreed payment plan, the student may not be considered for subsequent payment plan requests. The debt becomes payable in full immediately or the student may be suspended from further tuition.
Can I get a refund?
Yes - If you give notice to cancel your enrolment 10 business days or more prior to the commencement of a program you will be entitled to a full refund of fees paid.
If you give notice to cancel your enrolment 9 business daysor less prior to the commencement of a program, you will be entitled to a refund of up to 75% of the fees paid. The amount retained by Dolph Business School is required to cover the costs of staff, learning materials and resources which will have already been committed based on your initial intention to undertake the training.
If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the Chief Executive Officer if there is extenuating or significant personal circumstance that led to your withdrawal.
How do I get a refund?
To obtain a refund you are required to complete the Deferral, Suspension or Withdrawal form, and a Refund Request Form. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14-days from the time your refund request is approved.
Are my fees protected in case I need a refund?
Yes – Dolph Business School has a responsibility to protect the fees paid by students. To meet this need, Dolph Business School will only accept an initial payment of no more than $1,500 from each student prior to the commencement of their course. This fee protection arrangement complies with national standards designed to limit the amount paid by a student’s in advance of services being delivered.
Do I pay GST in my tuition fees?
No – Training tuition fees are GST exempt under section 38-85 GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for ‘professional or trade course’ is a GST-free education course. GST does apply on the payment of some miscellaneous charges.
Changes to terms and conditions
Dolph Business School reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the student will be informed 7-days prior to changes taking effect.
Responsibility for training quality
Dolph Business School is responsible under the National Vocational Education and Training Regulator Act 2011 for the quality of the training and assessment being delivered in this course and for the issuance of all AQF certificates.
Please refer to the Student Handbook for further information on all student rights and obligations.
Our guarantee to you
If, for any reason, Dolph Business School is unable to fulfil its service agreement with a student, Dolph Business School will refund the student’s proportion of fees paid for services not yet delivered.