Dolph Business School is a Registered Training Organisation (RTO No. 41480, CRICOS Provider No. 03642G) and operates in accordance with applicable legislation and the Standards for Registered Training Organisations 2015 and the National Code. Dolph Business School charge fees for services provided to students undertaking a course of study. These fees are for items such as administrative support, student services as well as the applicable training and assessment services.

When and how do I pay?

Fees are payable within 7-days of receiving an invoice from Dolph Business School, unless a specific payment plan has been issued to the student.

ONSHORE Student Fee Payments:

Payment methods include either by bank transfer or by credit card. Usually accepts Master and Visa Cards.

OFFSHORE Student Fee Payments:

Students who have been issued with an Offer Letter and completed all GTE documentations and approved to remit their stated initial deposit should do so after the school has confirmed so. Payment methods is by bank wire transfer through SWIFT Code from Offshore banks. However, if there is a relative or nominated person onshore to pay the initial deposit, they may do so using bank transfer or by credit card.

PAYMENT PLAN:

Should you require a payment plan, please speak to our Student Support Officer team member. If a student is offered a payment plan and the student defaults on the agreed payment plan, the student may not be considered for subsequent payment plan requests. The debt becomes payable in full immediately or the student may be suspended from further training. This in turn, may result in the cancellation of your student visa.

FEES TO BE PAID ON OR BEFORE DUE DATE:

Students must pay their fees on or before due dates. The student must contact the Student Support Officer if they expect a delay in payment and must obtain an extension or flexible payment options on specific situation. Dolph Business School may issue an intention to cancel and report to Immigration, if fees are not paid on the due date.

As per ESOS Act 2000, DBS could request the student to pay up to 50% of tuition fees in advance for a course. Students can opt to pay more than 50% of course fees in advance at their own discretion.

RESPONSIBILITY FOR TRAINING AND QUALITY

Dolph Business School is responsible under the National Vocational Education and Training Regulator Act 2011, for the quality of the training and assessment being delivered in this course and for the issuance of all AQF certificates. Please refer to the Student Handbook for further information on all student rights and obligations.

OUR GUARANTEE TO YOU

If, for any reason, Dolph Business School is unable to fulfil its service agreement with a student, Dolph Business School will refund the student’s proportion of fees paid for services not yet delivered.

CHANGES TO TERMS AND CONDITIONS

Dolph Business School reserves the right to amend the conditions of the student’s enrolment at any time. If amendments are made that effect the student’s enrolment the students will be informed 7-days prior to changes taking effect.

TUITION ASSURANCE POLICY

Dolph Business School has a responsibility to comply with the Australian Government’s Tuition Protection Service framework. This initiative was set up to assist international students in the event their education providers are unable to fully deliver their course of study. You can find out more about the initiative on theTuition Protection Service website

CAN I GET A REFUND?

An amount equivalent to 70% of tuition fees paid will be refunded if an enrolment is cancelled more than 28 days prior to commencement of the course or course package. No fees shall be refunded otherwise once enrolled or the request is received shorter than 28 days prior to the commencement of the course.

In case of International Offshore students, where proof of visa refusal is submitted, a full refund will be calculated as per section 47E of the ESOS Act subject to deduction of:

  • $500 or 5% of the total initial deposit paid for the course whichever is lower.
  • Any expenses incurred in terms of materials by DBS that cannot be offset.

HOW DO I GET A REFUND?

To obtain a refund you are required to complete the Deferral, Suspension or Withdrawal form, along with the Refund Request Form, together with any supporting evidences. These forms must be submitted to the Student and Administration Support Manager either in person, or via e-mail to: admissions@dolph.edu.au Alternatively, you can post the form to: DOLPH Business School, 946 High Street, Reservoir Victoria 3073, Australia.

Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account in your name. This payment will be made within 14-days from the time your refund request is approved.

Any refunds for monies paid for your Overseas Student Health Cover, accommodation and pick-up will need to be discussed directly with the respective providers. Dolph Business School does not have any jurisdiction over the refund policies of the respective providers for these services as they are not provided by Dolph Business School.

Where a student has purchased texts, training workbooks, resources or other materials and subsequently cancels, Dolph Business School will not refund the monies for these materials.

An amount equivalent to 70% of the tuition fees paid will be refunded if an enrolment is cancelled more than 28-days prior to commencement of the course. No refund of tuition fees will be paid if an enrolment is cancelled within 28-days of commencement of a course. In the case of overseas offshore students, where proof of visa refusal is submitted, a full refund will be calculated as per section 47E of the ESOS Act, subject to $500 or 5% of the total initial deposit paid for the course, whichever is lower.

Any student who defers a course will not get a refund in case of a non-commencement or later decides to withdraw from the course.

Tuition fees are not transferrable to another person or student and notwithstanding the above provisions, Dolph Business School may grant a refund of fees on compelling or compassionate grounds if made known in writing.

The student has the right to the appeals process as per our Appeals policy. It also does not prevent the student the right to take action under the Australian Consumer Protection laws or to pursue other legal action.

Dolph Business School also holds the right to cancel or amend the delivery of a course. In the event that occurs, a refund may be granted to such student subject to Section 46A and 46D of the ESOS Act 2000, as per the following options:

  • Any unused portion of the tuition fees paid by the student will be refunded, within 2-weeks from the date of default, or
  • An alternative course or part course can be arranged at the provider’s expense. If accepted by the student, the payment of the course fees will be paid to the alternative provider within 2-weeks from the date of notice of the default.

Notes.

  • Fees do not include the issue of any hardcopy texts.
  • All nationally recognised courses are exempt from the payment of GST. No GST is included.
  • All fees must be paid in full before students can be issued with any AQF Certificate relating to their achievements.
  • Students will meet their own costs in relation to access to computer systems, internet, travel, accommodation, meals, stationary and any other costs to enable their participation in the course.
  • Please note that the agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.
Other Fees & Charges Fees/Charges
Enrolment Fee (Application Fee) non-refundable $200
Materials Fee – SIT30816 Cert III in Commercial Cookery $900
Materials Fee – SIT40516 Cert IV in Commercial Cookery $300
Materials Fee – SIT50416 Diploma of Hospitality Management $300
Materials Fee – BSB50215 Diploma of Business $300
Materials Fee – BSB51918 Diploma of Leadership & Management $300
eCOE Amendment Fee $100
Unit Re-Enrolment Fee $150 - $800
Unit Catch-Up and Assessment Fee depending on number of weeks per unit $150 - $450
Unit Assessment Re-Submission Fee* $50
Late Payment of Tuition Fee $50 per week
Photocopying / Printing per page $0.10
Re-Issue of Certificate or Statement of Attainment $50

*Unit Assessment Re-Submission Fee is currently waived due to COVID-19

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